Returns / Exchanges / FAQ

→ What is your return/exchange policy?

ENDO will gladly accept returns / exchanges within 30 days of delivery. Items specifically listed that are marked "No Exchanges / No Returns" are obviously final sale.

 

Please refer to "How do I return/exchange an item?" below for specific instructions.

→ How do I return/exchange an item?

Please email ENDOtactical@gmail.com with your order number and the specific items you would like to return/exchange.

 

Merchandise must have original tags attached, and be unwashed and unused. Shipping and handling charges are non-refundable.

 

ENDO will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

 

In the case of a return, when your items are received ENDO will refund to the same credit card account with which the original purchase was made. ENDO will normally process your return within three business days, but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.

→ How can I check the status of my order?

You can check the status of your order by contacting ENDOtactical@gmail.com

→ What credit cards do you accept?

ENDO accepts VISA, Mastercard, American Express, Discover, JCB, Diners Club

→ How do you charge sales tax?

There is no sales tax. ENDO TACTICAL INC. is based in Oregon, where it doesn't apply.

→ What if the item I want is sold out?

If the item you want is sold out, please add yourself to the notification list to be notified when it's back in stock.

→ I never got all the items in my order.  What gives?

As noted in the shipment email order confirmation you received, orders with more than one item are often shipped out in multiple parts.

There is no tracking patches, and stickers because they go out USPS letter mail. Expect those to be delivered within a two week window.

→ What is your shipping policy?

Shipping to the USA (Including APO/FPO) is FREE, no gimmicks! Orders will be shipped via USPS.

ENDO does not ship to multiple addresses per order. Orders received on weekend days, holidays, and after 12:00 noon PST will be processed and shipped the following business day.

→ Do you ship internationally?

Yes. The shipping cost will be calculated at checkout.

→ Do you ship to military service members stationed overseas?

Yes. ENDO ships both to FPO and APO addresses for free.

→ Where do you ship from?

All orders are processed and shipped from multiple warehouse locations around the USA.

→ Is this site secure?

ENDO uses Shopify which fully complies with all PCI requirements for e-commerce security. This means that any personal information given to ENDO is fully protected and will never be disclosed. Shopify utilizes the most up-to-date firewall and encryption techniques which ensures that during the ordering process your information is totally secure at all times.

To assist you in recognizing secure areas of the ENDO website, a small lock icon will appear on your browser. The location of this icon may vary depending on which browser you are using. When this icon is present and in the locked position, you will know that information on that page is secure from unauthorized use with advanced SSL (Secure Sockets Layer) encryption.

→ What is your policy on privacy?

ENDO respects your right to privacy. ENDO collects only the information necessary to complete your order or to contact you regarding the status of your order.

ENDO will not sell or share your name or personal information.

ENDO utilizes browser "cookies." Cookies are used for basic non-sensitive information that is critical to shopping cart functionality. Cookies are not used for sensitive information such as a customer's name or billing information. All sensitive information is stored either in secure browser "sessions" or in the protected database.

T-Shirt Specific
→ How do your 60/40 & tri-blend t-shirts fit?

ENDO 60/40 & tri-blend shirts have a fashionable cut to them. (Size Chart Here) If you like your shirts loose fitting, it is recommended that you EITHER order one size bigger than you normally would in a different brand, or stick to the 100% cotton shirts ENDO offers instead.

→ Why does it look like there are tiny specks of black or white in my t-shirt?

The shirts are supposed to have those. This is a feature of the tri-blend shirts used, which give them that sought after vintage look.

→ Why does my brand new t-shirt have a bit of a smell?

Wash the t-shirt once and it will go away. This initial smell is a side effect of screen printing method used.

Who should I contact if I have further questions?

Always feel free to contact ENDOtactical@gmail.com if you have any questions comments or concerns. ENDO would especially like to hear any feedback you may have.